Find answers to common questions about using the Zoole Network.
Zoole is a peer-to-peer logistics network that connects people needing to send packages with travelers who have extra luggage space.
Yes. All travelers undergo identity verification, and payments are held in our Smart-Vault escrow system until the delivery is confirmed.
You can send documents and parcels that comply with international aviation laws and customs regulations. Hazardous materials, illegal substances, and restricted items are strictly prohibited.
Travelers update the status of the delivery request directly through the app, giving you real-time tracking from pickup to drop-off.
Once you deliver the item and the sender confirms receipt, the funds are automatically released from escrow to your wallet.
We advise all travelers to inspect packages before accepting them. However, in the rare event of a customs issue, our dispute resolution team will intervene based on our trip policies.